Workmanship and Labor Limited 3 Year Warranty

Last updated: September 2026

Limited Warranty

Night Vision Security (NVS) is providing a limited warranty on the installation workmanship and labor for the following projects:

Security Camera Systems (Residential & Commercial POE Systems)
Smart Home Integrations (Ring Cameras, Alarms, Smart Locks, & Accessories)
TV Mounting & Surface-Concealment Solutions
AMP Low-Voltage Landscape Lighting Systems
AMP SECURE High-Voltage Structural Security Lighting
Home Networking & Structured Cabling Installation

Term of Coverage

The warranty period is THREE (3) years from the date of physical installation completion.

Coverage

NVS will repair structural or technical issues resulting directly from faulty installation workmanship reported during the active 3-year warranty period. Inspections may be physical or remote, and verified warranty repairs include necessary parts and labor at no additional cost.

What is Not Covered

Customer-Provided Hardware: Applies strictly to installation craftsmanship; operational or firmware defects in customer-provided gear fall under the manufacturer’s policy, and troubleshooting such gear incurs standard hourly rates.
On-Site Service Fees: A standard $150.00 Service Call and Technical Diagnostic fee applies if issues stem from non-NVS faults (e.g., password changes or third-party modifications).
Underground Excavation & Landscaping changes: Excludes trenching (turf placement for low-voltage, surface-mount conduit for high-voltage); NVS is not liable for subsequent landscape damage or underground excavation.
Normal wear and tear, owner neglect, electrical surges, environmental extremes (e.g., lightning strikes, storm, fire, flood, etc.), or third-party modifications.

Disclaimer and Limitation of Liability

Except for this express warranty, NVS excludes all other warranties. Monetary liability is strictly capped at the amount paid for the specific project, excluding indirect or consequential damages.

Miscellaneous Provisions

This limited warranty will be governed and interpreted exclusively in accordance with the laws of the state of California. Invalid provisions do not affect the remaining terms, which constitute the entire agreement between the parties.

Manufacturer’s Equipment Warranty

Term of Coverage & Exclusions

Physical equipment and hardware components supplied by NVS carry separate manufacturer equipment warranties. Night Vision Security honors the exact pass-through warranty period provided by the original equipment manufacturer (ranging from two to five years depending on the specific equipment series, model, or brand tier selected for your project).

Goods repaired and parts replaced by Night Vision Security during an active warranty period shall remain in warranty for the remainder of the original hardware warranty window. All hardware warranty claims remain subject to the evaluation rules of authorized factory repair centers. Equipment failures resulting from customer modifications, physical abuse, power surges, or acts of nature are strictly excluded.

Lifetime Remote & Phone Tech Support Policy

What is Included

Night Vision Security proudly provides complimentary lifetime remote and phone technical support for all security systems, hardware components, and lighting systems purchased directly through NVS. This support covers:

Basic phone troubleshooting and hardware guidance during standard business hours (Weekdays: 8:00 AM – 5:00 PM).
Remote smartphone or tablet security app configuration assistance.
General system navigation and basic setting adjustments.

What is Not Included & Operational Boundaries

On-Site Service Calls: Lifetime tech support applies strictly to remote assistance over the phone or internet. If a system issue cannot be resolved remotely and requires a technician to physically drive to the property, our standard $150.00 Service Call and Technical Diagnostic fee will apply.
Client Network Changes: If a system drops offline or stops functioning due to customer-side changes—such as a new internet provider, a swapped Wi-Fi router, updated passwords, or disconnected power cords—remote troubleshooting past initial setup guidance is subject to our standard technical labor rates.
Third-Party or Customer-Provided Gear: This complimentary support applies exclusively to systems supplied and sold directly by Night Vision Security. NVS does not provide free lifetime tech support for customer-provided hardware or equipment purchased independently through online retailers, local suppliers, or big-box stores.